Refund Policy
Salon Refund Policy
Muse hair design is dedicated to ensuring client satisfaction and providing
exceptional service in our salon. Our refund policy is designed to clarify the procedures and conditions under which refunds may be issued for salon services and products. We aim to maintain transparency and fairness in handling refund requests to uphold our commitment to customer service excellence..
This policy serves as a guiding document for both clients and staff members, outlining the principles and processes involved in refund requests. By clearly defining our refund policy, we aim to establish trust and accountability in our interactions with clients, fostering long-term relationships based on mutual respect and satisfaction.
B. Scope
This refund policy applies to all clients who have availed themselves of salon services or purchased products from Muse hair design. It encompasses various situations where refunds may be warranted, ensuring clear guidelines for both clients and staff members to follow.
Whether a client seeks a refund for a service that did not meet their expectations or a product that failed to meet quality standards, this policy outlines the eligibility criteria and the steps involved in processing refund requests. By defining the scope of refund eligibility, we aim to provide clarity and consistency in our approach to handling refund situations.
II. Refund Eligibility
A. Services
Refunds for salon services may be considered under the following circumstances:
Circumstance Refund Eligibility
Unsatisfactory service Full or partial refund may be issued based on delivery assessment
Service not rendered as Full refund
described
Service cancellation within Full refund, subject to terms outlined in section C
[48 hours]
• Unsatisfactory service delivery: If a client is dissatisfied with the outcome of a
salon service, they may be eligible for a full or partial refund, depending on the
nature of the dissatisfaction. Our staff will assess the situation and determine an
appropriate resolution to ensure client satisfaction.
• Service not rendered as described: If a service is not delivered as described or
agreed upon, the client is entitled to a full refund. We uphold our commitment to
delivering services as promised and take accountability for any discrepancies
between what was promised and what was delivered.
• Service cancellation within 48 hours: Clients who cancel their scheduled
appointment within 48 hours of the appointment time may receive a full refund.
This policy allows us to efficiently manage our appointment schedule and allocate
resources effectively.
III. Refund Process
A. Service Refunds
Clients seeking a refund for salon services must:
Step Description
1. Contact Muse hair design
Clients should reach out to Muse hair design within 72 hours of service delivery to initiate refund process. This can be done via phone, email, or in-person visit to the
salon.
2. Provide details
Clients are required to provide detailed information about the unsatisfactory service, including the date of service, the specific service received, and the reason for dissatisfaction. Any relevant documentation, such as photos, may also be
submitted to support the refund request.
3. Investigation and assessment
Upon receiving the refund request, Muse hair design will conduct an investigation to assess the validity of the claim. This may involve consulting with the staff member
who provided the service and reviewing any documentation provided by the client.
4. Determination of eligibility
Based on the findings of the investigation, Muse hair design will determine whether the client is eligible for a refund. If the service is deemed unsatisfactory and meets
the criteria outlined in the refund policy, the client will be informed of their eligibility for a refund.
5. Refund processing
If the client is eligible for a refund, Muse hair design will process the refund within10 business days of approval. The refund will be issued in the original form of
payment unless otherwise specified by the client.
B. Product Refunds
Clients seeking a refund for salon products must:
Step Description
1. Contact Muse hair design
Clients should reach out to Muse hair design within14 days of purchase to initiate the refund process for salon products. This can be done via phone, email or in-person the salon.
2. Provide proof of purchase
Clients are required to provide proof of purchase, such as a receipt or order confirmation, when requesting a refund for salon products. This helps verify the purchase and ensures that the refund is processed accurately.
3. Explain reason for refund
Clients should explain the reason for their refund request, whether it's due to receiving a defective or damaged product, receiving a product that doesn't match the description, or simply changing their mind about the purchase.
4. Return the product
If the refund request is approved, clients must return the product to Muse hair design within 30 days of purchase. The product should be returned in its original
packaging and in the same condition as when it was received.
5. Refund processing
Upon receiving the returned product, Muse hair design will process the refund within10 business days of receipt. The refund will be issued in the original form of payment or as store credit, based on the client's preference.
IV. Refund Approval and Disbursement
A. Approval Process
Refund requests will undergo the following approval process:
Step Description
1. Review of refund request
Upon receiving a refund request, Muse hair design will review the request to ensure that all required information has been provided and that it meets the eligibility criteria outlined in the refund policy.
2. Investigation and assessment
If necessary, Muse hair design will conduct an investigation to assess the validity of the refund request. This may involve consulting with relevant staff members or
reviewing documentation provided by the client.
3. Determination of eligibility
If necessary, Muse hair design will conduct an investigation to assess the validity of the refund request. This may involve consulting with relevant staff members or
reviewing documentation provided by the client. Based on the findings of the review and investigation, Muse hair design will determine whether the client is eligible
for a refund. This determination will be made in accordance with the terms outlined in the refund policy.
B. Disbursement Method
Approved refunds will be disbursed as follows:
Step Description
1. Processing of refund
Approved refunds will be processed within10 business days of approval. The refund amount will be calculated based on the terms outlined in the refund policy, including any applicable deductions or fees.
2. Form of payment
Refunds for services will be issued in the original form of payment used by the client. Refunds for products will be issued to the original payment method or as store credit, based on the client's preference.
V. Exceptions
A. Services
No refunds will be issued for services provided if the client:
Circumstance Refund Eligibility
Changes their mind after service delivery Not eligible for refund
Fails to show up for a scheduled Not eligible for refund
appointment
1. Changes their mind after service delivery: Clients who change their mind about a
service after it has been delivered are not eligible for a refund. This policy is in place to ensure fairness to our staff members who have provided the service and to
maintain consistency in our refund procedures.
2. Fails to show up for a scheduled appointment: Clients who fail to show up for a
scheduled appointment without prior cancellation are not eligible for a refund. This
policy helps us manage our appointment schedule effectively and ensures that
clients who book appointments are committed to attending them.
B. Products
No refunds will be issued for products that have been opened, used, or damaged after receipt, unless deemed defective by Muse hair design.
VI. Contact Information
For refund inquiries or assistance, please contact:
Contact Details
Phone number
0492 828 944
Website
musehairdesign.com.au
In-person Visit
147 Military Road, Avondale Heights. VIC 3034
Clients can reach out to Muse hair design through any of the contact methods
provided above for assistance with refund inquiries or to initiate the refund process. Our dedicated team is available to address any concerns and ensure a seamless resolution to any refund-related issues.
VII. Policy Updates
Muse hair design reserves the right to update or modify this refund policy at any
time without prior notice. Changes will be effective immediately upon posting on the
musehairdesign.com.au.
Update Process Description
Review and assessment of our policy
Periodically, Muse hair design will review the refund policy to ensure its effectiveness and relevance. This may involve assessing customer feedback, industry standards, and changes in regulations.
Proposed changes and revisions
Based on the review, proposed changes and revisions to the refund policy will be drafted. These changes may include updates to eligibility criteria, refund procedures, or any other relevant aspects of the policy.
Internal approval process
The proposed changes will undergo an internal approval process, involving relevant stakeholders such as management, legal, and customer service departments.
Feedback and suggestions may be incorporated into the final version of the policy.
Communication of policy updates
Once approved, policy updates will be communicated to clients and staff members through various channels, including email notifications, website announcements, and signage in the salon. This ensures that all stakeholders are aware of the changes and understand how they may affect refund procedures.
Implementation of policy changes
The updated refund policy will be implemented immediately upon communication of the changes. Staff members will be trained on any new procedures or requirements to ensure consistent application of the policy.
VIII. Dispute Resolution
Muse hair design is committed to resolving any disputes or disagreements
regarding refunds in a fair and timely manner. Clients who have concerns about refund decisions or processes can follow the steps outlined below:
Step Description
1. Initial contact
Clients should first attempt to resolve the issue directly with Muse hair design by contacting our customer service team via phone, email, or in-person visit to the
salon.
2. Escalation to management
If the issue is not resolved satisfactorily through initial contact with customer service, clients may request to escalate the matter to management for further review.
Management will conduct a thorough investigation and attempt to reach a resolution that is acceptable to all parties involved.
3. Mediation or arbitration
If the issue is not resolved satisfactorily through initial contact with customer service, clients may request to escalate the matter to management for further review.
Management will conduct a thorough investigation and attempt to reach a resolution that is acceptable to all parties involved.
4. Legal action
In cases where a resolution cannot be reached through direct communication with Muse hair design, clients may seek mediation or arbitration through a neutral third
party. This process aims to facilitate a fair and impartial resolution to the dispute.
As a last resort, clients have the option to pursue legal action if they believe their rights have been violated or if other avenues for resolution have been exhausted. Muse hair design will cooperate fully with any legal proceedings and strive to resolve the matter in accordance with applicable laws and regulations.
